Frequently Asked Questions

What is ToolLine.com?

What is Tool Club Membership?

Is Tool Club Membership Free?

How can I registered as Member with ToolLine.com?

What is Tool Dollars?

How do I redeem Tool Dollars?

How can I buy Tool Dollars?

How can I gift Tool Dollars?

How can I view balance Tool Dollars in my account?

How long can I keep my Tool Dollars before redeeming them?

Is there a restriction on the number of free products I can select while redeeming the Tool Dollars?

Can I change or cancel the free product that I have selected while placing the order?

How do I place an order at the ToolLine.com online store?

Do I need to register to place orders?

What details will be needed while making payment?

Will I get an order confirmation?

How can I view my order details?

Can I become a Reseller or Dealer for your products?

Do you ship outside USA?



What is ToolLine.com?

ToolLine.com is the online factory direct distributor for everything Automotive, Marine and Aviation. ToolLine.com has a largest collection of products. You can shop for Tools & Equipments, Parts & Accessories at our online store.


What is Tool Club Membership?

ToolLine offers its users an opportunity to participate in special discounts at ToolLine.com by becoming a Member. Tool Club members can also enjoy the benefits of Tool Dollars.


Is Tool Club Membership Free?

Registering for Classic Card membership is absolutely FREE. Upgraded memberships are available upon request. Upgraded memberships provide additional savings and credits towards future purchases plus many more benefits.


How can I registered as Member with ToolLine.com?

To register as a Tool Club Member, Click Here


What is Tool Dollars ?

Tool Club Members can earn Tool Dollars for every dollar spent at ToolLine.com. When you accrue enough points, these Tool Dollars can be redeemed for a free product and services. Tool Dollars may also be applied while paying for your purchase. Tool Dollars may also be presented as a gift to anyone of your choice.

An actual U.S. Dollar may be represented by multiple Tool Dollars.


How do I redeem Tool Dollars?

You can use the Tool Dollars in your account to purchase other items in our store. During checkout under the Payment information page there will be a section for Tool Dollars. Tool Club Members will have two options to either Pay With Tool Dollars or Buy A Free Product With Tool Dollars. Registered Users and Dealers will have the option to Pay With Tool Dollars.

a. Pay With Tool Dollars
Enter the number of Tool Dollars that you would like to apply from the current Tool Dollars available in your account and click Apply. Please note, you will still have to select another payment method if the entire cost of your purchase is not covered. If you have more funds in your account than the total cost of your purchase the balance will be left in your account for the future use. The number of Tool Dollars applied by you will be deducted from your account upon successful payment.

b. Buy A Free Product With Tool Dollars
Tool Club Members can also redeem their Tool Dollars by selecting a product from the wide range of free products options. Each product has a Tool Dollar associated with it that will be deducted from your account upon successful payment. If you have received Tool Dollars as gift and your an existing ToolLine user, the Tool Dollars will be added in your account and ready for you to user it at any time. If your are not an existing user of ToolLine.com you will have to register as Tool Club Member to utilize the Tool Dollars. After you have registered as a Tool Club Member, the Tool Dollars will be added in your account.


How can I buy Tool Dollars?

Tool Club Members can buy additional Tool Dollars. Tool Dollars are purchased just like any other items in our store. You can pay for them using your Credit Card. Once purchased the Tool Dollars will be added to your own account.

If you have funds in your account, you can also gift the Tool Dollars to someone via an email. Otherwise they may be redeemed by either making payments while checking out or selecting a free product from a wide range of options.


How can I gift Tool Dollars?

Tool Club Members can gift Tool Dollars to their friends and relatives. To send Tool Dollars as gift you must go to our 'Gift Tool Dollars' Section. You will find this link under the 'My Accounts' section on the left panel after login.

When you send the gift, you need to specify the following. The name and email address of the person you wish to give a gift to. Then the number of Tool Dollars you want to send. (Note you don't have to send the full amount that is in your account.) You may write a short message, which will appear in the email. The number of points that you wish to gift will be deducted from you current Tool Dollars balance.


How can I view balance Tool Dollars in my account?

Registered Users of Toolline.com can check the status of their Tool Dollars on 'Order History' link from the 'My Account' menu on the left panel after login.


How long can I keep my Tool Dollars before redeeming them?

Your Tool Dollars are evergreen and do not expire hence you can keep adding your points. Some restrictions may apply for Tool Dollars received as a gift.


Is there a restriction on the number of free products I can select while redeeming the Tool Dollars?

Only one free product can be selected per order.


Can I change or cancel the free product that I have selected while placing the order?

No changes or cancellations would be allowed once the order has been placed.


How do I place an order at the ToolLine.com online store?

It is easy to shop online at ToolLine.com. You can start by adding items to your cart. You can view your cart anytime by clicking on the 'View Cart' link at the top of the page. After you have finished selecting the items you want to purchase, you should click on the checkout button on the mini cart displayed on the left panel or the on the 'View Cart' link.


Do I need to register to place orders?

No, it is not necessary to register to place orders with ToolLine.com. We recommend registering at our site as it will be help in faster checkout the next time you shop with us.


What details will be needed while making payment?

ToolLine.com accepts payment through Paypal and all major Credit Cards. You will be asked to login to your Paypal account when making payments with Paypal. Credit Card details like card number, CVV number will be needed while paying through credit cards. All Credit Card transactions are verified for your protection and to prevent fraud.


Will I get an order confirmation?

Yes, once we receive your order successfully an e-mail confirmation will be sent to the e-mail address you provided during registration.


How can I view my order details?

Registered Users of Toolline.com can check their order list and their details on the 'Order History' link from the 'My Account' menu on the left panel after login.


Do you ship outside USA?

At present we ship anywhere with USA including Alaska and Hawaii. Special provision can be made for shipments outside of the USA.


Can I become a Reseller or Dealer for your products?

Absolutely! ToolLine.com and its staff are committed to the growth and success of its Resellers and Dealers. We encourage and support your desire to succeed in today's competitive environment. That's why we are continually adding new features and benefits to insure your success.

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